Code of Conduct: Users

Updated on: 23rd July 2024

Introduction

At Servo, we are dedicated to providing exceptional home services through a network of skilled professionals and freelancers. To ensure a positive and respectful experience for everyone, we have established this Code of Conduct for our users. By using Servo's services, you agree to adhere to the following guidelines.

1. Respectful Communication

• Politeness: Communicate with service providers and Servo staff respectfully and courteously.

• Constructive Feedback: Provide constructive feedback and refrain from using abusive or offensive language.

2. Fair Treatment

• Non-Discrimination: Treat all service providers fairly, without discrimination based on race, gender, age, religion, disability, or any other protected characteristic.

• Harassment-Free Interaction: Avoid any form of harassment, including sexual harassment, bullying, or other inappropriate behavior.

3. Honesty and Integrity

• Accurate Information: Provide accurate and complete information when booking services.

• Fair Dealing: Do not engage in fraudulent activities, such as providing false information or attempting to deceive service providers.

4. Safety and Respect for Property

• Safe Environment: Ensure a safe working environment for service providers, free from hazards.

• Property Respect: Respect the tools and equipment of service providers. Avoid any actions that could cause damage to their property.

5. Confidentiality

• Privacy: Respect the privacy of service providers. Do not ask for or misuse their personal information.

• Confidentiality: Keep any confidential information about service providers private.

6. Compliance

• Legal Compliance: Follow all applicable local, state, and federal laws and regulations.

• Servo Policies: Adhere to all Servo policies and guidelines as outlined in the user agreement and other official documents.

7. Payment

• Timely Payments: Ensure timely and accurate payments for the services provided.

• Fair Compensation: Do not attempt to negotiate unfairly low rates or avoid paying for services rendered.

8. Cancellations and No-Shows

• Timely Cancellations: If you need to cancel or reschedule a service, do so in a timely manner to avoid inconvenience to the service provider.

• No-Shows: Avoid booking services without the intention of fulfilling the appointment.

9. Feedback and Improvement

• Constructive Feedback: Provide honest and constructive feedback to help service providers improve.

• Continuous Improvement: Participate in surveys and provide suggestions to help Servo enhance its services.

10. Conflict Resolution

• Issue Reporting: Report any issues or concerns promptly to Servo customer support using the established channels.

• Cooperation: Cooperate with Servo in resolving any disputes or issues that arise.

11. Consequences of Violation

• Disciplinary Actions: Violations of this Code of Conduct may result in actions such as warnings, account suspension, or termination of service access.

Zero Tolerance: Servo has a zero-tolerance policy for severe breaches of conduct, such as harassment, fraud, or illegal activities.