Code of Conduct: Partners
Updated on: 18th July 2024

Introduction

At Servo, we are committed to maintaining the highest standards of ethics and professionalism. This Code of Conduct outlines the expectations for all partners, including business professionals and freelancers, to ensure a respectful, safe, and productive environment.

1. Professionalism

• Quality of Service: Partners must provide services with the highest level of professionalism and quality. Strive for excellence in every job undertaken.

• Punctuality: Always be on time for appointments and communicate promptly if delays are unavoidable.

• Communication: Maintain clear, respectful, and timely communication with clients and Servo management.

2. Integrity

• Honesty: Be truthful in all dealings with clients, Servo management, and other partners.

• Transparency: Disclose any potential conflicts of interest and avoid situations that may lead to a conflict.

• Fair Practices: Do not engage in fraudulent activities, including but not limited to falsifying service records, overcharging, or misrepresenting skills and qualifications.

3. Respect

• Diversity and Inclusion: Respect the diversity of clients and colleagues. Avoid discriminatory practices based on race, gender, age, religion, disability, or any other protected characteristic.

• Harassment-Free Environment: Do not engage in any form of harassment, including sexual harassment, bullying, or any other inappropriate behavior.

• Client Property: Treat client property with care and respect. Ensure no damage is done to the client's belongings or premises.

4. Confidentiality

• Client Information: Safeguard the privacy and confidentiality of client information. Do not share or misuse any personal data obtained during the course of service.

• Servo Information: Protect proprietary and confidential information of Servo. Do not disclose or use Servo’s trade secrets or business information for personal gain.

5. Compliance

• Legal Compliance: Abide by all applicable local, state, and federal laws and regulations.

• Servo Policies: Adhere to all Servo policies and procedures as outlined in the partner agreement and other official documents.

6. Safety

• Workplace Safety: Follow all safety protocols and procedures to ensure a safe working environment for yourself and clients.

• Emergency Preparedness: Be prepared to respond to emergencies appropriately, ensuring the safety and well-being of all involved.

7. Conflict Resolution

• Issue Reporting: Report any issues or concerns to Servo management promptly. Use the established channels for conflict resolution.

• Cooperation: Cooperate with Servo management in investigating and resolving any complaints or issues that arise.

8. Continuous Improvement

• Feedback: Actively seek and provide constructive feedback to continuously improve the quality of services offered.

• Training: Participate in any required training sessions and stay updated with the latest industry standards and practices.

9. Consequences of Violation

• Disciplinary Actions: Violations of this Code of Conduct may result in disciplinary actions, including termination of partnership, legal action, or other appropriate measures.

Zero Tolerance: Servo has a zero-tolerance policy for severe breaches of conduct, such as fraud, harassment, or illegal activities.